We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center. Buyer is responsible for return shipping postage, duties, taxes and broker fees, unless product is damaged or defective.
If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products. Our delivery will take 5-15 days; However please expect 2-4 weeks of delivery (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.