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Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase, and the reason of return. 


Please do not send your purchase back to the manufacturer, pls contact to our support team and ask shipping address details. We will let you to sent back to our nearest warehouse. 

There are certain situations where only partial refunds are granted. 

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over [$75 - adjust], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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The Vellen brand embodies modernity, and our motto is to keep pace with the times and listen to the world and our clients. We aim to enhance, simplify, and embellish the work of every hairdresser. That is why our company places great importance on design, innovation, trends, and quality. Uniqueness lies in the details, beauty in every element - this is our philosophy.

Everything started with an idea - a hairstylist is a master of beauty, but they don't always have the opportunity to work with beautiful and high-quality equipment. 

Vellen Hair solves these challenges by offering hairdressers beautiful and high-quality equipment. We understand that even the smallest detail is important for creating the perfect look. That's why every Vellen Hair product is designed with style, aesthetics, and functionality in mind.

We strive to provide hairdressers with tools that not only help them achieve professional results but also bring them joy in their work. Our team designs and creates equipment that combines beautiful design, durability, and innovative technologies.