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Shipping and Delivery

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Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1- 4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time:


North America: 10 - 14 Days


International: 10 - 14 Days

Please note that delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses

[LLC NAME] does not ship to addresses APO/FPO/DPO addresses.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Vellen Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Vellen Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or sent to us e-mail.

 Please save all packaging materials and damaged goods before filing a claim and make photos.


International Shipping Policy

Vellen Hair gladly ships worldwide!

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The Vellen brand embodies modernity, and our motto is to keep pace with the times and listen to the world and our clients. We aim to enhance, simplify, and embellish the work of every hairdresser. That is why our company places great importance on design, innovation, trends, and quality. Uniqueness lies in the details, beauty in every element - this is our philosophy.

Everything started with an idea - a hairstylist is a master of beauty, but they don't always have the opportunity to work with beautiful and high-quality equipment. 

Vellen Hair solves these challenges by offering hairdressers beautiful and high-quality equipment. We understand that even the smallest detail is important for creating the perfect look. That's why every Vellen Hair product is designed with style, aesthetics, and functionality in mind.

We strive to provide hairdressers with tools that not only help them achieve professional results but also bring them joy in their work. Our team designs and creates equipment that combines beautiful design, durability, and innovative technologies.