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Shipping and Delivery

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Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1- 4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time:


North America: 10 - 14 Days


International: 10 - 14 Days

Please note that delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses

[LLC NAME] does not ship to addresses APO/FPO/DPO addresses.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Vellen Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Vellen Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or sent to us e-mail.

 Please save all packaging materials and damaged goods before filing a claim and make photos.


International Shipping Policy

Vellen Hair gladly ships worldwide!